The satisfaction and experiences of users are crucial for assessing, monitoring and improving the performance of your services. Each year Hospitality Group conducts dozens of independent satisfaction surveys for clients in all sectors. Of course for the various facility services, but also for other support services, such as ICT. They may range from a basic survey assessing the service and supplier(s) to a deeper analysis that provides additional strategic information for the future.
Our satisfaction surveys feature so-called personas, which provide insight into people’s motivations, choices and expectations. With these personas we can enrich the results and make projections for the service provision of the future. The surveys are fully digitized and immediately accessible via our online tool, the Facility Performance Monitor.