FM is increasingly expected to make a faster, more effective and more strategic contribution to the primary process. This is partly due to the faster changing and more complex needs of the customer, greater focus on creating value and the growing complexity of the supply chain. As a result, a successful FM organization must be capable of responding rapidly and adequately to both its customers and service providers. And that not only requires speed, know-how and effectiveness, but also demand-supply management.
Hospitality Group conducts ongoing research into demand-supply management. This research resulted in, among other things, FM Demand-Supply Framework© and FM Demand-Supply Management Assessment©.
FM Demand-Supply Framework©
FM Demand-Supply Framework© is a model which works out the generic term demand-supply management into 15 roles. The model offers organizations a concrete tool to flesh out and optimize its demand-supply management. A well-structured demand-supply model is essential for focused, differentiated and dynamic service provision.
FM Demand-Supply Management Assessment©
For the proper organisation of the demand-supply management function and the associated roles, a good understanding of the current strengths and weaknesses is also required. But how should your organization assess how your demand-supply management model functions? And which buttons do you have to turn in order to further optimise the management function? With these questions in mind the principal success factors of professional demand-supply management were charted. This culminated in a well-considered assessment method with which management teams can work on further development.
This whitepaper explains the concept of demand-supply management and describes the basic principles, functioning and application of the FM Demand-Supply Framework©. It also addresses the question of how to ‘measure’ successful demand-supply management with the FM Demand-Supply Management Assessment©. You can download the whitepaper via the link below.