IFM outsourcing of FM at Stater

IFM outsourcing of FM at Stater
IFM outsourcing of FM at Stater


Stater is the largest mortgage service provider in the Netherlands. Stater supports over 40% of all mortgages in the Netherlands. In 2017 Stater decided to outsource its facility services, so that it can focus fully on core processes.

Hospitality Group helped Stater with the IFM outsourcing of facility management. The total scope of the service provision, which was outsourced under a single contract, comprises around 30 services; varying from technical systems maintenance on the thermal energy plant to management of the coffee machines and the multifunctionals.

Hospitality Group was, in close co-operation with Stater and ABN AMRO bank (Stater is a subsidiary of ABN AMRO), responsible for the project management, drafting the output specifications, developing a performance management model, providing support in contracting the new provider, and the transition. Since 1 July 2018 Stater’s FM provider is D&B Facilities.

In the transition phase Hospitality Group gave substance to the transition management role of Stater and acted as the single point of contact for the Stater organisation and as the contact person for D&B Facilities.

Project data

October 2017 – July 2018

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