https://www.hospitality-group.nl/wp-content/uploads/2018/08/shutterstock_662834350_1000x600-300x180.jpg

Control design for Vivent

Control design for Vivent
Control design for Vivent

Auteur:

Auteur:

https://www.hospitality-group.nl/wp-content/uploads/2018/08/shutterstock_662834350_1000x600-300x180.jpg

Vivent is a provider of a wide range of health care services with five care centres in ’s-Hertogenbosch and surroundings. At these locations they offer specialist health professionals, such as physiotherapists, speech therapists, dieticians, home care, maternity care, child care, and day care/day activities. Vivent employs nearly 1,500 people and has over 700 volunteers.

In the past years the facility services within Vivent were mostly decentralised (at site level). On 1 December 2017 a central Facility Manager was appointed. The focus areas are in broad lines: housing and property, purchasing, reception services, concierge services, food & beverages, cleaning and linen. Most of the services are carried out by Vivent’s own employees, only the cleaning of the general areas has been outsourced.

One of the main challenges for the Facility Manager is to make the service provision more integrated again, while maintaining the accessibility to care and clients and without adverse effects to the service provision. As a minimum, the integration of the services must result in an improved continuity, quality, observance of laws and regulations and efficiency.

Hospitality Group was asked to elaborate an optimal organisation for facility management. On the basis of documentation and interviews we charted the situation at Vivent and the main focus areas (strenghts, potential for improvement, opportunities, etc.). During three work sessions we gave substance to the strategic frameworks and aims for the control model, the scope of the service provision, the control principles, the direction roles and an organisation design. The highlights of the new organisation are a central technical department, facility location management at all care centres, a fully configured FMIS, and the return of facility tasks from the care providers.