Auteur: Ton Ruttenhttps://www.hospitality-group.nl/wp-content/uploads/2020/06/shutterstock_1387577567_kl-300x180.jpg
The department for Facilities, Accommodation and Procurement of the Dutch Custodial Institutions Agency (DJI/FHI) asked Hospitality Group to assist Nieuwegein Penitentiary Institution in drawing up a vision document for future accommodation. The building in which Nieuwegein Penitentiary is housed is becoming too small to accommodate the current number of detainees and the related processes optimally. A number of processes are not functioning properly due to the shortage of space and the building no longer meets contemporary requirements. In 2017, Nieuwegein Penitentiary formulated the ambition to become the pre-eminent House of Reintegration & Recovery of the Netherlands. In this future working and living environment, multiple disciplines will work together with the detainee, implementing an optimal reintegration and recovery plan for a successful return to society.
An excellent collaboration and delivery of the final product. In the course of time, additional requests were included without any problem.Theo de Groen | Member of the management PI Nieuwegein
The vision document is the result of an interactive process with various stakeholders. In close consultation with employees, detainees, external parties and relevant chain partners, frameworks have been formulated for the future working and living environment of Nieuwegein Penitentiary. Through the guest journey methodology the user of the environment was given a central role. In an interactive way we looked at the current bottlenecks in the work process and how the (work) environment is supporting it now, and with this input we jointly made the translation to the future.
In the delivered vision document, the institution’s established ambition and vision has been translated to the corresponding spaces, work processes and required functionalities for the future working and living environment of Nieuwegein Penitentiary. All these components are substantiated with the input from the 15 interactive work sessions, discussions with management and the MT, and the results of an occupancy measurement. Not only the spatial impact on the building (such as zoning and zoning plans) was examined, but also the future way of working and how elements such as technology can contribute to this. It goes without saying that a penitentiary institution poses additional challenges when it comes to safety, hospitality and being an attractive employer. These elements are also included in the vision document. This vision document enables DJI and Nieuwegein Penitentiary to arrive at a future living and working environment that contributes to the ambition to become the pre-eminent House of Reintegration & Recovery in the Netherlands, based on the ambition, vision and wishes and requirements of staff and external parties.
The project was evaluated by the client with an average mark of 8.4 out of 10.
Because almost all (work) processes within Nieuwegein Penitentiary were completed at a fast pace, we were able to involve all interested parties in this project. This increased the enthusiasm of the participants in our sessions, but also the support within the organisation. The results of our research, together with the ambitions of Nieuwegein Penitentiary, have led to a good end result. I’m therefore convinced that this is a good step towards an efficient and user-friendly building that contributes to a positive living and working climate within Nieuwegein Penitentiary.Evi Kweekel | Housing Advisor Hospitality Group