Auteur: Tim van Aschhttps://www.hospitality-group.nl/wp-content/uploads/2017/05/Performance-management-300x180.jpg
Thales Nederland is part of the international Thales Group and specialises in the design and production of professional electronics for defence and security systems, such as radar and communication systems. Most of the facility services have been contracted out to Vinci, and the catering services to Albron. Agreements have been made with both suppliers about the goals to be realised in terms of service quality and the satisfaction of Thales employees.
Since 2014 Hospitality Group has been supporting Thales Nederland in managing the quality of the catering services. Twice a year we audit the contract arrangements and test these against laws and regulations to assess contract compliance. The results are the basis for specific recommendations to improve the services together with the supplier. As a result, the supplier’s performance is showing a clearly upward trend over the contract years.
At Thales Nederland satisfaction is also high on the agenda, and part of the contract. For the second year in a row Hospitality Group conducted a broad facility services satisfaction survey at Thales Nederland. Combined with the results of contract compliance and the developments in the market Thales Nederland can make clear and informed choices for its facility services.